web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio / How to display more th...
Copilot Studio
Answered

How to display more than 3 clarify topics when keyword has been listed in more than three topics as well?

(0) ShareShare
ReportReport
Posted on by 45

Dear All, 

I am creating power virtual agent. I have one keyword which has been listed in more than 3 topics.

When user entered the same keyword , Agent is playing 3 clarify topics and also displaying  "none of these" option as well.

 

My question is , Can I display more than 3 topics as clarify options when user enter same keyword which has been listed as triggering phrase  in many topics?

 

Thanks in Advance.

 

I have the same question (0)
  • Verified answer
    HenryJammes Profile Picture
    Microsoft Employee on at

    Hi @Subanesh0689,

     

    In the production version of PVA, you can't change the "To clarify, did you mean..." behavior.

     

    This has been improved in the unified authoring canvas (now in preview) and you can customize the behavior, but recognized intents are always limited to the top 3 with the highest scores.

     

    A couple of ways to work around this are:

    • Optimize your topic trigger phrases by using the topic overlap detection feature to detect what topics have overlapping trigger phrases that causes bot confusion.
    • Create a new 'parent' topic and ask a clarifying question and redirect to the appropriate topic based on the user response (e.g., user says "I have a problem with my account", trigger a topic that will ask "do you need help with 'account creation', 'account unlocking', 'account access', 'account deletion'... and redirect to the appropriate topic based on the response. This can even be made transparent to the user if you use entity and slot filling, so that if the user query contains the operation the clarifying question can be skipped and the user immediately directied to the right topic).

     

    Henry

  • Subanesh0689 Profile Picture
    45 on at

    Thanks a lot for reply.

    I have tried your workaround solution. Its working now.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Leaderboard > Copilot Studio

#1
Valantis Profile Picture

Valantis 177

#2
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 130 Super User 2026 Season 1

#3
chiaraalina Profile Picture

chiaraalina 45 Super User 2026 Season 1

Last 30 days Overall leaderboard