Why does my sharepoint video not show in Copilot message?

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Posted on by JuanArango

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Hi,

I am attempting to send an embedded video to the user in Copilot Studio.

Here's how it looks with a YouTube video:

Now, when I switch to my SharePoint video, it doesn't load; it displays a gray screen, indicating that it may not be able to access it.

I have enabled manual authentication, allowing SharePoint access to all files. The video permissions are set to public within the company.

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adilei on at

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The media elements (image, video) expect a publicly accessible source, while SharePoint requires authentication. Can you store your videos somewhere that will allow public access?

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JuanArango 122 on at

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Hi @adilei ,
Yes, I had to utilize the SharePoint location. It turns out there were issues with both the video permissions and the usage of only the adaptive card embedded in the response action. Initially, I assumed that making it visible would grant access, but, in reality, edit permissions were necessary for it to function correctly.

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Suma_Sai on at

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Hi @JuanArango can you please explain in detail what and where you changed the permissions in order to achieve this. I am also trying to send a share point video in response to a query, but the video is not being displayed in the adaptive card response.

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JuanArango 122 on at

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@Suma_Sai Hi!
Yup,
be sure to use an adaptive card, most of the time messages with multimedia will not show the video.
Make sure that your copilot is set for teams and copilot in the security panel
Go to the video in the sharepoint location and copy the link to share, it can be shared as only view.
Use that link in the adaptive card, example below:

{ type: "AdaptiveCard", '$schema': "http://adaptivecards.io/schemas/adaptive-card.json", version: "1.5", body: [ { type: "Media", sources: [ { mimeType: "mp4", url: Topic.URLvideo } ] } ] }

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Suma_Sai on at

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Thank you @JuanArango for your prompt response. I was using the adaptive card to display the video, and manual authentication, and used the share point link with view access and I noticed that the video is not being displayed in the copilot studio interface but when I tried publishing it to teams webapp, the video was visible.
I tried analyzing the calls ,these are the error i noticed:
Error: GET https://powervamg.eu-il105.gateway.prod.island.powerapps.com/api/botmanagement/v2/environments/Default-96ea1b5b-afa7-4553-8782-1439b92ce57a/viral-signup/create/status 404 (Not Found)
Error: POST https://login.microsoftonline.com/organizations/oauth2/v2.0/token 400 (Bad Request)
Thank you

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