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Power virtual agents returns to a skipped question at the end - Blank variables

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Posted on by pmota

Hi everyone,

My chatbot is returning to a skipped question at the end of the conversation. After so much struggle, I found out the reason. However, I don't know how to resolve it.

I created an adaptive card at the end to display the results nicely. I noticed that if I have a blank variable in the adaptive card, it returns to that blank variable even though it is a question that has been previously skipped.

I created a sample of the issue below. You see I ended the conversation and the bot still goes back to the question. I don't want to create an adaptive card after every choice question.

Is there a way to circumvent this?

Much appreciated.

Paulo

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MisterMark 70 on at

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Have you tried to just terminate after the selection is made if the chat should end. There are lots of neat options. You can just say Goodbye, Confirmed Success, End with survey. I think that is what I would do to end the chat.
@pmota let me know if this helps and mark the post solved if it does. I am trying to move up the leaderboard with solutions and win a Microsoft Power Platform Conference free entry.

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pmota 55 on at

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@MisterMark ,

Thanks for your prompt response.

Unfortunately, I can't. I need to give a form to the user at the end. It is going to have blank variables inevitably. It is like to ask the user.

1. Would you like to mirror your access from another user - Yes/No
2. Name of the person you want to mirror your access from.
3. Are you going to create invoices or to approve invoices?
4. If approver, select the options (Manager/Director)

Here is the information for your form:
1. Access Mirror (Yes/No): No
2. Name of the person you want to mirror your access: Blank
3. Job role (Creator/Approver): creator
4. Approval role: Blank

Considering the simple example above, the PVA is going to ask for the name of the person and approval role at the end, which does not make sense. I would need to create an adaptive card for all the combinations to avoid the blank variables. That is what I want to avoid.

Thanks.

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pmota 55 on at

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@MisterMark ,

I found a solution. I can use a simple "If clause" in the adaptive card JSON statement. Using my example above

{
type: "TextBlock",
text: If(Var1="OptionA",Blank(),Var2),
wrap: true
}

Thanks for your help.

Regards,

Paulo

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MisterMark 70 on at

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That's fantastic news and a neat solution!

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