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Tracking between topics does not work in FB Messenger channel

Posted on by 4

Dear all,

 

I have published my copilot chatbot to Facebook Messenger as a channel successfully. However when I am chatting with the bot in FB Messenger, i realized that the chatbot does not track between topics and constantly reply with "sorry can you try to rephrase etc" response unless i end the topic with trigger words and start another topics, which is not intuitive for normal user who trying to interact with the Messenger Bot.

 

I couldn't find any button to enable 'track between topics' for published bot, the track between topics on/off button is only work for Test Copilot Any advice?

 

Thank you.

Wee

  • Verified answer
    Mirega Profile Picture
    Mirega on at
    Re: Tracking between topics does not work in FB Messenger channel

    Hello @khacwee90  the track between topics option is indeed designed for testing : Test your Microsoft Copilot Studio bot - Microsoft Copilot Studio | Microsoft Learn

     

    Have you tried to test the same behavior in the studio first to understand why it is failing to recognize your trigger phrases first? Can you please elaborate on what you mean by ending the topic with trigger words? please check Trigger phrases best practices - Microsoft Copilot Studio | Microsoft Learn for the best practiced around triggers.

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