extra message show - REDUX / direct line API + Copilot studio intergration

(2) Share

Report

Posted on by AK-18071435-0

Hi,

I am having webchat.js intergrated with copilot studio using direct line API.

I used the below snippet to send message back to the bot.

But the copilot studio is sending and showing the message, but adding an extra message after this.

Any way to avoid this extra message coming. Attaching the screen shot below (last one is the extra message, but i dont need that one). How to prevent that behaviour ??

Kindly share your thoughts on this issue

//
if (userresponse === "disLiked") {
// Send a message back to the bot

store.dispatch({
type: 'WEB_CHAT/SEND_MESSAGE',
// type: 'DIRECT_LINE/POST_ACTIVITY',
payload: {
text: apologyMessage,
}
});
return;
}


//

Categories:

General topics

extra_message.jpg

I have the same question (0)

All responses (3)

Answers (0)

Michael E. Gernaey 53,433 Super User 2025 Season 2 on at

Like (0)

Report

Hi @AK-18071435-0

So this is probably the fallback or one of the specific Topics that triggers when a conversation is initiated.

If you are going to trigger your own topics on purpose, I would turn off the ones you do not need.

If you were to look at each Topic, its probably one of the default system ones, but it's based on how your topic structure is, and whether there is an Error/Fallback situation etc that means your Topic couldn't' do what you wanted so it triggered a default one to respond with "After".

Also, I'd have to see your topic to see if you are ending the conversation or what

Was this reply helpful? Yes No
AK-18071435-0 14 on at

Like (0)

Report

I added the debugs to these ootb system message topics, but none of these are the one which sends that extra message back to the bot.
Is there a way to see what Topic is triggering those messages.

Was this reply helpful? Yes No
Michael E. Gernaey 53,433 Super User 2025 Season 2 on at

Like (0)

Report

Hi @AK-18071435-0

logistically it would be on the Activity tabs

Was this reply helpful? Yes No