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Only one user talk to chatbot in Microsoft Teams gone Error suddenly without any changed

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Posted on 1 Apr 2025 09:51:53 by VZ-01040110-0

I create a agent in Copilot Studio and deploy it on Microsoft Teams. And it works several months.

But one of my colleagues suddenly couldn't talk to the bot, and they could use it normally before.

The error:

抱歉，发生了意外情况。我们正在调查。错误代码: SystemError。对话 ID: a:1OwJ42xJjcxOK3XeXNuwyb4tlMMdYVHuEsPYViQtMNO3wCwiXK0qNhnxDKDP9TtGQuucq8bnwIus5Vwdtwycv1XhBFWeOH7bPyaXb3Vn_fAeCbaQAu1ZT8cLpAXyr1qqR。时间(UTC): 3/31/2025 10:38:56 AM。

Could you please assist in identifying the cause of this error and suggest a resolution? Thank you for your support.

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VZ-01040110-0 4 on 07 Apr 2025 at 08:15:28

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Only one user talk to chatbot in Microsoft Teams gone Error suddenly without any changed

@Michael E. Gernaey

Others do the same thing and there will be no errors.

Strangely, my colleague added this bot to the group chat, and then it can be used normally through @bot
ronaldwalcott 3,625 on 03 Apr 2025 at 04:50:52

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Only one user talk to chatbot in Microsoft Teams gone Error suddenly without any changed

The bot is created by copilot studio but what is the format of the data that it is based on? Does it use external documents or are all of the answers baked into the bot? Does your colleague still have authorization to access the external data?
Michael E. Gernaey 41,498 Super User 2025 Season 1 on 03 Apr 2025 at 04:03:45

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Only one user talk to chatbot in Microsoft Teams gone Error suddenly without any changed

Hi @VZ-01040110-0

And if someone else types that (where lasangelos) has no space when it should, they get the error too?
VZ-01040110-0 4 on 02 Apr 2025 at 08:10:08

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Only one user talk to chatbot in Microsoft Teams gone Error suddenly without any changed

The bot is created by copilot studio.

Everyone talk is normal but one person who was normal not long ago.
ronaldwalcott 3,625 on 01 Apr 2025 at 19:11:33

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Only one user talk to chatbot in Microsoft Teams gone Error suddenly without any changed

Was this a one off error or is it happening continuously? Did you ensure that your colleague's permissions or authorizations to the underlying data have not been changed recently?
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Michael E. Gernaey 41,498 Super User 2025 Season 1 on 01 Apr 2025 at 17:17:44

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Only one user talk to chatbot in Microsoft Teams gone Error suddenly without any changed

Hi @VZ-01040110-0

Please share the exact discussion they are passing in

Then have someone else try to do the exact same thing. Exactly the same thing. See if it fails

If it does it will help us.

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