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Inactivity Trigger not working

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Posted on by Community Power Pla...

Hello,

I have set up a topic with an inactivity trigger, to display a message after 5 minutes, but it doesn't work. I have looked at the priority, conditions and other properties of the trigger, and everything looks good.

Is there any issue currently with this trigger, or is there any configuration that must be set up that I'm not aware of? currently there is not much documentation about this trigger.

Thanks!

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Vinoth Selvam 1,560 Super User 2025 Season 1 on at

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Inactivity Trigger not working

Hello,

Have you tried providing the Priority when you setup the Inactivity trigger?

Set up an Inactivity trigger.

Set the Priority value as 0 since it gives the top priority.

Thanks.
Aditi94 2 on at

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Re: Inactivity Trigger not working

The Inactivity Trigger is not working for me on the Demo Website also.
Community Power Pla... on at

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Re: Inactivity Trigger not working

Replying to myself...I noticed out that the inactivity trigger doesn't work in the test chat box within the designer. But if you test the chatbot in the demo website it works. Not sure whether this is by design or an issue. Hope we can get some clarification from product group.

Best Regards
Carlos