Inactivity Trigger not working

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Posted on by Community Power Pla...

Hello,

I have set up a topic with an inactivity trigger, to display a message after 5 minutes, but it doesn't work. I have looked at the priority, conditions and other properties of the trigger, and everything looks good.

Is there any issue currently with this trigger, or is there any configuration that must be set up that I'm not aware of? currently there is not much documentation about this trigger.

Thanks!

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Community Power Pla... on at

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Replying to myself...I noticed out that the inactivity trigger doesn't work in the test chat box within the designer. But if you test the chatbot in the demo website it works. Not sure whether this is by design or an issue. Hope we can get some clarification from product group.

Best Regards
Carlos

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Aditi94 2 on at

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The Inactivity Trigger is not working for me on the Demo Website also.

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Vinoth Selvam 1,590 Super User 2025 Season 2 on at

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Hello,

Have you tried providing the Priority when you setup the Inactivity trigger?

Set up an Inactivity trigger.

Set the Priority value as 0 since it gives the top priority.

Thanks.

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SS-28101246-0 2 on at

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Hi, if we setup priority to 0 also, its not working untill we ask next question.

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GT13 45 on at

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Hello @Community Power Platform Member,

That is correct, the inactivity trigger won't work when testing your agent in Copilot Studio, but I can confirm it will work once deployed to a channel.

This used to work and I faced the same issue when making changes to my own agent.

Kind regards,

George

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