Team - Power Virtual Agent - Unable to save changes to a topic

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Posted on by zilch

I am unable to save changes to a topic that i have previously created.

I make the changes in the topic, and click Save. It quickly displays the "Saving Topic.." message.

When i Test the bot, the changes are not reflected.

When i exit to the topic list, and re-enter the Topic edit screen, all my changes are gone.

Strange behaviour, as i previously created this bot, and have edited in the past. Though editing was buggy in the past.

Do you believe this is related to permissions, or some configuration, or is the Power Virtual Agent a little buggy at this point.

Unfortunately i am not receiving much in the way of system messages to provide a clue.

Thank you in advance for any info.

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Topic creation & management

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zilch 9 on at

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As a follow up, it appears this occurs after an Action has been added to the Topic. In this case a Power Automate flow that calls a stored procedure, sends an email, sends an Adaptive Card and returns data to the Agent. If the Action is removed from the topic I am able to edit and save the Topic as usual. Once the Action is implemented again, I am no longer able to edit and save the Topic.

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Swaroop Deshmukh 11 on at

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Hi Zilch, I am facing similar issue. I am able to save the topic which calls an action. This action is a Power Automate which has connection to create Service Now incident.

Any information on what might be the issue?

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zilch 9 on at

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sadly, no solution has been discovered to correct the issue at this point.

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Community Power Pla... on at

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I had the same issue while i tried to experimenting with teams chatbots.

So i turned on fiddler - probably you can use any profiler tool - and i noticed i have a request what gives 403 forbidden status code.

Response body was:
{ "ErrorCode": 4039, "ErrorMessage": "One or more flows require a premium license.", "ErrorInfo": null, "Error": { "RetryIn": null, "InnerErrors": [], "Code": "UnauthorizedUser", "Message": "One or more flows require a premium license.", "Properties": {}, "Diagnostics": null }

So in my case the problem is I used Azure calls in the actions, what are premium features.
It well might be the case for you as well.

Sad that no proper warning is being displayed on the UI

Hope it helps you, or at least narrowing down what is the issue on your bot

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zilch 9 on at

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Thank you for the response. Will look into this when i get a chance..

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Community Power Pla... on at

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Hi @zilch,
I'm facing the same issue if I use action then I am not able to save the topic. Update us if the issue is solved!

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Swaroop Deshmukh 11 on at

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I haven't seen any resolution for this issue. It happens when the Action calls a Power Automate that has premium connector.
To resolve it I had to separate out the two. Now my agent calls an action that saves the data into a SharePoint list and then another Power Automate picks this record/data and does the steps that requires Premium connector (Service Now in my case)

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