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Unable to connect to Facebook channel

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Posted on by Jonnyphoto

Hi

I am trying to connect to the Facebook channel from the manage channels page but I get an error:

“We couldn’t get to the Facebook channel. Please try again later.

Diagnostic Trace ID: ig/YR

Any ideas?

Thanks

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Calling actions from Copilot Studio

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Ashish2012 478 on at

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Can you please share a screenshot of the error if not resolved.

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CU22081450-0 Most Valuable Professional on at

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Hi @Jonnyphoto ,

Do you have a license?
Is it opened your Facebook account in the same browser?

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CU22081450-0 Most Valuable Professional on at

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Hi @Jonnyphoto ,

Did you resolve your issue?
Please, check on the Facebook:
- The App ID is the same
- The token is the same that you use or the token is expired
- Subscription is activated
- Your app is On
- You activated the "Allow...API"

If this answer resolves your problem, please, make as a solution to help more users.

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