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Topic Creation & Management

Bot answer based off user attributes

Posted on by 10

Hi there, 

How would I make sure the virtual assistant use a user attribute in answering a question; eg. Office Location. 

Example 1: 
User has office: Seattle

Trigger: Who is my HR responsible? 

Send message:(based off Office: Seattle): Your HR responsible is <Insert Seattle HR responsible.

Example 2: 

User has office: New York

Trigger: Who is my HR responsible? 

Send message:(based off Office: New York): Your HR responsible is <Insert New York HR responsible.

  • sarahc Profile Picture
    sarahc on at
    Re: Bot answer based off user attributes

    @EMIL_K_DIT you can use something like the Azure AD / Office 365 Connectors to determine the office location in the topic via power automate, then ask your question, and use the variable to determine the person via conditions. You could go even further and make the responsible HR dynamic if that is information that can be obtained via the same connectors too 🙂


    Hope that helps!

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