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Session Id : 2kHZYOC00tKejiux4+33/e
Copilot Studio - Topic Creation & Management
Unanswered

Bot answer based off user attributes

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Posted on 2 May 2023 12:05:13 by 26

Hi there, 

How would I make sure the virtual assistant use a user attribute in answering a question; eg. Office Location. 

Example 1: 
User has office: Seattle


Trigger: Who is my HR responsible? 

Send message:(based off Office: Seattle): Your HR responsible is <Insert Seattle HR responsible.

Example 2: 

User has office: New York


Trigger: Who is my HR responsible? 

Send message:(based off Office: New York): Your HR responsible is <Insert New York HR responsible.

  • sarahc Profile Picture
    Microsoft Employee on 05 May 2023 at 14:53:54
    Re: Bot answer based off user attributes

    @EMIL_K_DIT you can use something like the Azure AD / Office 365 Connectors to determine the office location in the topic via power automate, then ask your question, and use the variable to determine the person via conditions. You could go even further and make the responsible HR dynamic if that is information that can be obtained via the same connectors too 🙂

     

    Hope that helps!

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