Sending Proactive Messages from bot using Power Virtual Agents Preview

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Posted on by ManikandanS

246

Hello,

I'm exploring to send pro active message to user in teams using Power Virtual Agent bot. Here is the flow i have created but every time I run the flow the message sending action failed with 502 Bad Gateway. The chatbot published and added to my teams as personal app and it's not published in organization level.

Can you please suggest on how we can fix this issue?

Thanks.

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Building Copilot Studio chatbots in Microsoft Teams

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HenryJammes on at

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Hi @ManikandanS,

This looks similar to Power Virtual Agents Post to Teams Error: To use t... - Power Platform Community (microsoft.com). I'm not sure this works with the latest version of PVA yet.

Henry

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ManikandanS 246 on at

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Hello @HenryJammes ,

Thanks for your update.
From the error message issue looks to be similar.
Looking to collect some more additional logs.

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ManikandanS 246 on at

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Here is the more detailed error message.
{
"code": "BadRequest",
"message": "The request failed. Error code: 'MissingOrInvalidBotMessageRequest'. Error Message: 'The specified Teams flowbot message request is missing or invalid.'."
}

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jmolmo 12 on at

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Hello,
I have the same problem with a PVA bot.
For what it's worth, I tried a classic PVA bot and it worked correctly for me. To confirm it, I later converted that same bot to the current version and it failed.
It returned the error:
{
"error": {
"code": 502,
"source": "flow-apim-europe-001-northeurope-01.azure-apim.net",
"clientRequestId": "25c76a4c-633b-40be-b03b-990c8390b6fa",
"message": "BadGateway",
"innerError": {
"id": "",
"messageLink": "",
"error": "Para usar este bot, publíquelo en Power Virtual Agents. Código de error: 2009. Id. de conversación: . Hora (UTC): 14/06/2023 8:40:24. RequestId : 25c76a4c-633b-40be-b03b-990c8390b6fa"
}
}
}

But the bot is published and working if I access it directly

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ManikandanS 246 on at

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@jmolmo - Now when i create new bot , there is no option to choose preview or General public release. So all the bot created is not showing classic type now. Have you managed to find option to create classic bot?
@HenryJammes - Can we get some updates from your end on this issue?

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HenryJammes on at

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@ManikandanS you can still create classic bots by selecting this option in the PVA user interface:

I don't have an update on this issue (cc @micchow).

Have you also raised this through the official support channel?
If not, can you do it? Get Help + Support in Power Platform - Power Platform | Microsoft Learn

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jmolmo 12 on at

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Thanks, the bot was already classic, a previous test that we had not yet updated.

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jmolmo 12 on at

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Thank you very much for the information.
No, I had not yet reported it through the official channel. I will now.
Thank you so much

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ManikandanS 246 on at

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@HenryJammes Created support ticket through official channel, support replied that since sending proactive message is a preview feature they can't get help from product team. It would be really helpful if we get any update on this.

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Verified answer

ManikandanS 246 on at

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The recent PVA documentation from Microsoft confirmed that unified bot doesn't support this feature.

So, it is clear now.

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