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8I'm having the following issue:
Our Copilot has a hard time understanding which info is for client and which info is for the user of the bot (the colleague).
I played around with the mainprompt (Instructions in overviewpage), explicitly stating that some of the articles in the knowlegde base are only relevant for the colleague/user not the client that the user is helping.
The articles itself also each have it stating in the first alinea if it is not relevant for clients and the info may not be shared with that client. Also the same for the knowlegde description of that article.
When trying out the following question, 'what should I do if client can't log into "(client relevant program)"?' or "what should client do if it can't log into "(client relevant program)"?'
The bot might come with a semi-correct answer, based on the client-relevant website, which is also linked to the knowlegde base (and has some instructions for clients in how to go about this issue). But as last step it might say that client could call the IT-desk including number if nothing else works, a number that may not be shared with clients. The IT-desk number is only for internal use, and is only named it the articles that specificly states that the info may not be shared with clients and is not relevant to clients.
How to go about this issue? Or issues like this?
Relevant info: The copilot is in Dutch, so it wont have all the options in Copilot studio as an English-based model.
Our Copilot has a hard time understanding which info is for client and which info is for the user of the bot (the colleague).
I played around with the mainprompt (Instructions in overviewpage), explicitly stating that some of the articles in the knowlegde base are only relevant for the colleague/user not the client that the user is helping.
The articles itself also each have it stating in the first alinea if it is not relevant for clients and the info may not be shared with that client. Also the same for the knowlegde description of that article.
When trying out the following question, 'what should I do if client can't log into "(client relevant program)"?' or "what should client do if it can't log into "(client relevant program)"?'
The bot might come with a semi-correct answer, based on the client-relevant website, which is also linked to the knowlegde base (and has some instructions for clients in how to go about this issue). But as last step it might say that client could call the IT-desk including number if nothing else works, a number that may not be shared with clients. The IT-desk number is only for internal use, and is only named it the articles that specificly states that the info may not be shared with clients and is not relevant to clients.
How to go about this issue? Or issues like this?
Relevant info: The copilot is in Dutch, so it wont have all the options in Copilot studio as an English-based model.
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