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Bot Analytics
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How to collect data from individual Q&A from Bot to User?

Posted on by 3

I am trying to get PVA Bot to perform Q&A to the user in which would serve as a data collection.

Is there a possibility to view / save these Question and Answers distribution for our proper data analysis?

  • shanBot Profile Picture
    shanBot 4 on at
    Re: How to collect data from individual Q&A from Bot to User?

    any option to capture the chat transcript of the individual user so that I can send it to SF.

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: How to collect data from individual Q&A from Bot to User?

    Additionally, if you want to collect this data and save inside the database, you can create your questions and use Power Automate to save inside SharePoint, Common Data Service, or another database.

    https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,762 on at
  • Verified answer
    commander Profile Picture
    commander on at
    Re: How to collect data from individual Q&A from Bot to User?

    All sessions done via the Virtual Agent will be stored in Analytics -> Sessions tab. You can download those for last 30 days. 

    You will find the initial query that triggered the topic, topic name, chat transcript, Session outcome and date time among other data. If you includes Bot Framework skill based actions in the topic, you will also find those sessions. Same goes for Q&A maker or any of other integrations called via Flow and sessions for those topics as well. 

     

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