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I have created topics for my bot of both Bill To information and Ship To information. The Bill To trigger words work just fine but when I type any variation of Ship To, I get the "start over" topic. Yet, if I type open balances, for example, it triggers just fine. Here is my list of trigger words for my topic Ship To TEST 1...
I'm not sure what's going on here.
Did the topic overlap detection feature provide anything?
If you can get an admin to open a support request for you and provide your contact details for the Support Engineer, that would probably be the best way to troubleshoot this and identify the root cause.
I'm curious to know where the confusion comes from.
Do you use "Ship" in other topic trigger phrases that might explain why "Ship To" isn't immediately associated with your topic?
You can run a topic overlap detection analysis: Advanced AI features (contains video) - Power Virtual Agents | Microsoft Learn
I don't repro when I re-use the trigger phrases you provided:
Just because the trigger is in the utterances, does not mean it will match if you use the verbatim trigger in the bot - I think if you do the design practices above, it will work much better for you!
Hi Peter. That makes sense. I suppose I should tighten it up a bit. Any idea why it is having such a hard time with the word ship though? It will trigger with all of the other words but when I type ship I get the start over topic. I know this sounds crazy but could it have anything to do with the fact that it looks and sounds like another rather unpleasant word? Would there be some logic built in the backside to avoid curse words? Thanks!
The segmentation on these topics is somewhat confusing. Ideally, those triggers should likely be their own dialogs. My suggestion would be to have topics like:
Billing status - Is this bill open or closed?
- Open
- Closed
Shipping status
- Open
- Closed
Who is the field rep
Who is the GPO
And create list entities for field rep, gpo, open, closed etc. The question node will slot fill so if you say something more specific it should skip straight to your lookups. If there is not enough information it should prompt.
This will also let you have a wider range of training data for each dialog.
WHO IS THE
That’s odd. Can I ask that you open a support request for this?https://learn.microsoft.com/en-us/power-platform/admin/get-help-support
Feel free to IM me the number.
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