web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Welcome to the Power Platform Communities
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio / Can we run a parallell...
Copilot Studio
Unanswered

Can we run a parallell topic or flow in PVA.

(0) ShareShare
ReportReport
Posted on by furqanmajeed 71

I have a sequence of getting prechat info and creating a contact out of that information. However it takes long to create a contact as we have some post contact operations. Is that possible that we can have a parallel topic or flow that can be executed while customer is being greeted. 

 

Thank you. 

Categories:
General topics
I have the same question (0)
  • adilei Profile Picture
    adilei Microsoft Employee on at

    You could have your Power Automate flow respond back to PVA and only then trying to create the contact. For example:

     

    adilei_0-1696084541456.png

     

    That is assuming you do not need report back to the user once the contact has been created.

     

    Let me know if this helps.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Congratulations to the April Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
Valantis Profile Picture

Valantis 813

#2
Vish WR Profile Picture

Vish WR 302

#3
Haque Profile Picture

Haque 268

Last 30 days Overall leaderboard

Featured topics

Announcing the "Microsoft Copilot Studio ❤️ MCP" lab
Block PII/PCI in Copilot Studio agent user prompt

Product updates

Microsoft Power Platform Community release plans