Can we run a parallell topic or flow in PVA.

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Posted on by furqanmajeed

I have a sequence of getting prechat info and creating a contact out of that information. However it takes long to create a contact as we have some post contact operations. Is that possible that we can have a parallel topic or flow that can be executed while customer is being greeted.

Thank you.

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adilei on at

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Re: Can we run a parallell topic or flow in PVA.

You could have your Power Automate flow respond back to PVA and only then trying to create the contact. For example:

That is assuming you do not need report back to the user once the contact has been created.

Let me know if this helps.