I am developing agent to respond to user query from 3 knowledge sources. SharePoint, ServiceNow Knowledge Microsoft Graph connector and custom connector.
I have also created a custom action using ServiceNow CoPilot Connector.
CoPilot agent prioritizing knowledge source/ conversational boosting system topic over custom action when Generative orchestration is enabled.
I tried modifying name and description for custom action but it still same.
How can I tune agent to prioritize action over knowledge source when right intent is matched?
you'd need to alter the instructions (system prompt) to achieve the desired results. Something like: "check the ServiceNow first before searching the knowledge sources". You need to test and check how it'll perform. Please be aware that generative orchestration is still a preview feature so surprises could happen. :-)
In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.
Best regards,
Artur Stepniak
Was this reply helpful?YesNo
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
6
Share
Report
All responses (
Answers (
