Email Template Dynamic Value Inserting Error

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Posted on by KE-11111435-0

Hi,

I'm trying to edit email templates but can't insert any dynamic value to the subject or body fields of the emails.

As you can see on the attachment, there is an error like "Unable to insert dynamic text. Select where to insert or update your dynamic text in the template's subject or body.". I already select subject but the error keeps occuring.

In other environments I can easily insert these values but in the current environment i keep getting this error.

Thank you in advance

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JC-12111006-0 2 on at

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Hello,

If anyone have an answer on this topic, I'm encountering the exact same problem.
It occurs when I want to edit an already used email template or when I want to create a new one.

Thanks in advance !
CS-12111950-0 2 on at

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Hello,

If anyone has an answer on this topic, I'm also encountering the exact same problem.

I'm attempting to create new email templates and use the insert dynamic text button from the command ribbon and also get this error.

I've also tried to directly code this into the email body and get it to succesfully resolve within the body to recognize the dynamic text, however, when testing no value is populated.

{!EntityLogicalName:FieldLogicalName/@name;}

Thanks in advance !
NK-13110012-0 3 on at

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Same issue here as well. I am able to get the dialog box to show up if I choose the "Open in a new window" option while editing the template but it does not insert a value after choosing the field you want.
CU13112001-0 2 on at

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I am having the same problem, it only started happening a couple of days ago.
PN-05090429-0 10 on at

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I have the same issue!!!!!!!! :(
Tamim Alk 4 on at

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Same issue here, looks like its related to Copilot update, I am getting the following error on form load:

I opened a ticket with Microsoft, I'll update this post once I hear back..

Uncaught (in promise) Error: PCF Copilot API is not enabled. Error occurred in method: isCopilotFeatureEnabled
at Le._ensurePCFCopilotAPIEnabled (25.2490a0872e77c3e75cde7ccde66efd12.js:4:134482)
at Le.isCopilotFeatureEnabled (25.2490a0872e77c3e75cde7ccde66efd12.js:4:133417)
at Mz.getCopilotToolboxValues (bundle.js:2:2307706)
at Mz.init (bundle.js:2:2300366)
at 25.2490a0872e77c3e75cde7ccde66efd12.js:4:219283
at hi._measureLifecycleMethod (25.2490a0872e77c3e75cde7ccde66efd12.js:4:216719)
at hi._initializeControl (25.2490a0872e77c3e75cde7ccde66efd12.js:4:219229)
at 25.2490a0872e77c3e75cde7ccde66efd12.js:4:205353
at 25.2490a0872e77c3e75cde7ccde66efd12.js:4:207124
at 25.2490a0872e77c3e75cde7ccde66efd12.js:4:64544
at Object.j [as _scheduleControlUpdate] (app.f26961c2ed6fa6e92f3babb31631e951.js:33:386678)
at Object.scheduleControlUpdate (app.f26961c2ed6fa6e92f3babb31631e951.js:14:1400617)
at 25.2490a0872e77c3e75cde7ccde66efd12.js:4:207097
at hi._initializeData (25.2490a0872e77c3e75cde7ccde66efd12.js:4:205393)
at hi.componentDidMount (25.2490a0872e77c3e75cde7ccde66efd12.js:4:232799)
at pu (vendor.1cae5aa28fca3d26e5e989792f80fda6.js:9:85614)
Suggested answer

Tamim Alk 4 on at

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Microsoft responded to the support ticket, "the issue is happening with other customers, To correct this issue please deactivate the new features RichTextEditor on power apps.

I tried it and its working fine now