Power Platform Community Forum Thread Details

(Tried to post once already, but it got marked as spam, weirdly.)

For the last few days, we have seen a very high rate of system errors. We would be interested to know if this a MS problem that will be fixed soon, or if we should try a workaround.

image (2).png

We have noticed this since the 8th April, but it may have started a few days before that.
We are expecting generative AI answers.
It does still work sometimes, but the error rate is very high - you can't have a conversation with it.
It was working fine before.
We have only made minor config tweaks recently - nothing that would obviously explain this.
The error does not give us any useful information.
The analytics are useless - they don't seem to show any sign of these errors, although we know there have been many.

I downloaded the snapshot, which gives us this tiny bit of info:

{
 "actionId": "search-content",
 "topicId": "crb83_georgeTestBot.topic.Search",
 "triggerId": "main",
 "dialogComponentId": "75f3dee0-3c7d-48c0-97b6-c3f96a679460",
 "actionType": "SearchAndSummarizeContent",
 "conditionItemExit": [],
 "variableState": {
 "dialogState": {},
 "globalState": {}
 },
 "exception": "The requested operation requires an element of type 'Object', but the target element has type 'Null'. (UserErrorCode: SystemError, ReasonCode: Undefined)",
 "resultTrace": {}
}

It's trying to do 'SearchAndSummarizeContent' but it's hitting an exception, which looks like a JSON parsing error.

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