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Unable to connect to Facebook channel

Posted on by 7
Hi

I am trying to connect to the Facebook channel from the manage channels page but I get an error:

“We couldn’t get to the Facebook channel. Please try again later.

Diagnostic Trace ID: ig/YR

Any ideas?

Thanks
  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Unable to connect to Facebook channel

    Hi @Jonnyphoto ,

     

    Did you resolve your issue?

    Please, check on the Facebook:

    - The App ID is the same

    - The token is the same that you use or the token is expired

    - Subscription is activated

    - Your app is On

    - You activated the "Allow...API"

     

    If this answer resolves your problem, please, make as a solution to help more users.

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Unable to connect to Facebook channel

    Hi @Jonnyphoto ,

     

    Do you have a license?

    Is it opened your Facebook account in the same browser?

  • Ashish2012 Profile Picture
    Ashish2012 194 on at
    Re: Unable to connect to Facebook channel

    Can you please share a screenshot of the error if not resolved. 

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