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Hi there,
How to set up the Dynamics 365 Customer Service look and feel the same than the PVA?
As part of the hand-off, the avatar, colors, etc, from PVA is not exported to Dynamics 365 Customer Service.
Is there a way to make it to work or how to customize the same way on D365CS?
Thanks
Hi @fernandosilva ,
Take a look at this documentation here: Add a chat widget | Microsoft Docs
Let me know if you need anything else.
Hi @renatoromao ,
I got to that point, but still, the PVA has more customizations than D365CS.
I guess it is what it is and let's wait till the next wave of changes.
Cheers,
Fernando
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