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Bot Administration
Answered

bot link suddenly doesn't work

Posted on by 17

I have created some bots on Teams to be used internally. 

Previously I have shared the bot with the link generated and it worked well, until today I found when clicking into the link, there's an alert saying "this app couldn't be found or the orgnization doesn't allow it to be used" (maybe not extacly what it is in English as my app is in my own language". In the meanwhile, the bot is still functioning if someone has installed it before.

 

I checked with my organization IT and they said nothing's got turned off at administrator level.

I have colleague who had the same issue with me. We both had trial license on web - but expired. However we built our end product on Teams not on the web.  Would this be the reason?

 

But is Power virtual agent on Teams free as long as we have Microsoft 365 licence?

 

Anyone who had the similar issue or anyone who knows what's going on in such cases? 

 

Categories:
  • pnath1988 Profile Picture
    pnath1988 6 on at
    Re: bot link suddenly doesn't work

    Links in bot responses (such as email addresses etc.) still don't work for me.. Any ideas how to resolve it?

  • gvvvinay Profile Picture
    gvvvinay 24 on at
    Re: bot link suddenly doesn't work

    I confirm this is working now. Thanks for the resolution.

  • devilhun Profile Picture
    devilhun 17 on at
    Re: bot link suddenly doesn't work

    Thank you for the team and updating the status!

    Yes, it works now!

  • IgnacioV Profile Picture
    IgnacioV 109 on at
    Re: bot link suddenly doesn't work

    I confirm the resolution. Thank you so much

  • Verified answer
    nazukjain Profile Picture
    nazukjain on at
    Re: bot link suddenly doesn't work

    This issue has been resolved by the Microsoft Teams team as of 2:20 pm PST. Please let us know if this is still occurring for you. Apologies for any inconvenience. Thanks!

  • IgnacioV Profile Picture
    IgnacioV 109 on at
    Re: bot link suddenly doesn't work

    I started a case with Microsoft to analyze the current situation, this Friday they will tell me the progress.

  • TYLERSCOTT Profile Picture
    TYLERSCOTT 2 on at
    Re: bot link suddenly doesn't work

    Good Afternoon,

     

    Has anyone heard an update on this issue?  We have four bots for our organization and none of them are working currently either?

  • thalita_devai1 Profile Picture
    thalita_devai1 3 on at
    Re: bot link suddenly doesn't work

    Pessoal, estou com o mesmo problema desde ontem...

  • arjaycabello Profile Picture
    arjaycabello 20 on at
    Re: bot link suddenly doesn't work

    Raise a support request and got a response.

     

    They are aware of the issue already "We see that the same behavior is reported by other users also. We have collaborated with our Product Team and notified with the same and they are investigating on this issue currently."

     

    If I received an update that they resolved my chatbot ID, I will also post it here so you can try yours.

  • arjaycabello Profile Picture
    arjaycabello 20 on at
    Re: bot link suddenly doesn't work

    same here

    It was working last Monday

    Tuesday someone wants to access it for our Internal use and the error shows

     

    "The app may not exist, or your organization may have disallowed you from using it"

     

    The channel Security settings are set to my organization already

    Tried Teams via browser and client but same error 

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