We have implemented the following functionality in Copilot Studio:
once we have a email address in the copilot we implemented a button to redirect the user to write an email.
This was implemented in Conversational boosting as follows.
The issue that we are having now is that not every time the conversational boosting is triggered and even if the answer received is correct and we have an email address in our chat's answer the "Get email "topic is not trrigered.
Is there a way to trigger the topic"Get email "even if the conversational boosting is not triggered? Our copilot is set to generative answers .
We can see that you have redirected the Get Email topic from the Conversational Boosting.
I would like to check more on the Get Email Topic only. On what trigger phrases you have used, what description is been provided etc.
1. Instead of relying solely on conversational boosting, you can set up an intent trigger that looks for certain patterns or keywords (like an email address format). For instance, use a RegEx pattern that detects email addresses.
2. Else you can use Inputs on Topics. You can check this blog on how to configure.
This methods will ensure that your system captures email addresses independently of conversational boosting.
Thanks.
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