Double-check that the Duration is set to 30 seconds in the inactivity trigger and that Condition accurately targets Activity.Channel = Omnichannel.
Confirm Priority is correctly set (0 is fine), as this impacts trigger execution order.
In some cases, inactivity triggers might require reactivation or saving in the topic properties to apply recent changes. Try editing and re-saving the inactivity trigger to ensure it’s active.
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