Answered

SLA with timer

(0) Share

Report

Posted on by beatrizmoura26

Hey guys, I need to do an SLA with the timer. my idea is for the timer to count down from the creation date to the desired completion date from an SLA. example: ticket was created on 08/28/2022 at 08:00 hours, the sla of the ticket is 40 minutes, so it should expire on 08/28/2022 at 08:40 with that the counter would make the regression of the 40 minutes in the screen. In addition, I would like the visualization to be ordered with the call that will win first. It would be possible? Can anyone give me some help?

Categories:

Building Power Apps

I have the same question (0)

All responses (2)

Answers (1)

Sort by

Verified answer

LuizVicente 984 Super User 2024 Season 1 on at

Like (0)

Report
Copy link

Link copied!
See if it helps you.
To simulate the ticket creation date, I set the following variable:

Set( gblTicketDateTime, DateTimeValue("08/31/2022 22:10","en") )

Now, in the timer control:
Duration property:
DateDiff(gblTicketDateTime, Now(), Milliseconds)

Text property:
Text( Time( 0, 0, (Self.Duration - Self.Value) / 1000 ), "hh:mm:ss" )

Result:

Was this reply helpful? Yes No
beatrizmoura26 98 on at

Like (0)

Report
Copy link

Link copied!

Thank @LuizVicente you save my life!!!!!

Was this reply helpful? Yes No