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How to store Complete conversation history ?

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Posted on by Sohom Rik

Hi ! I am developing a Co-pilot and one of my requirement is to Store Complete conversation with Co-pilot . Can anyone help me out on this ? How can I achieve this ?

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citron-truc 394 on at

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Good morning,

I hope you are doing well. In the analytics tab of copilot studio, you can access a transcript of conversations (complete conversations are stored by default for 30 days I think but you have the option to keep them).
Transcripts are also stored in power apps : https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-sessions-transcripts

Hope it helps,
Have a great day !

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theMac on at

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I'm interested in too:
they requested to me to allow to the user (if he desires it) the download, on a txt file, of the transcription of the entire conversation/session at the end of it.
Would it be possible in copilot?

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citron-truc 394 on at

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Hello,
I hope you are doing well.
Forget what I just said and read the message right after this one.

Have a great day.

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adilei on at

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See if this helps: Solved: Re: I want to retrieve user bot conversations usin... - Power Platform Community (microsoft.com)

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theMac on at

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Argh if I add token information on bot start it fails...
I add it here, is it right?

const store = window.WebChat.createStore( {}, ({ dispatch }) => next => action => { if (action.type === "DIRECT_LINE/CONNECT_FULFILLED") { dispatch({ meta: { method: "keyboard", }, payload: { activity: { channelData: { postBack: true, }, //Web Chat will show the 'Greeting' System Topic message which has a trigger-phrase 'hello' name: 'startConversation', type: "event", value: { DirectLineToken: token } }, }, type: "DIRECT_LINE/POST_ACTIVITY", }); } return next(action); } );

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adilei on at

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Now I understand what you're trying to do... your comment on the other thread did not have context 🙂

What error are you getting?

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theMac on at

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no error, blank canvas
Browser inspector tells me "Uncaught ReferenceError: conversationInfo is not defined at <anonymous>:1:1"

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adilei on at

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Look for errors in dev tools

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theMac on at

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I suppose it try to extract the token string from
... value: { DirectLineToken: token } ...
and this breaks all...

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adilei on at

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What is this hostname - forum.pixsys.net ?

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