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Copilot Studio - General
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Power Virtual Agents Bot: Unable to create and save the Session Timeout Topic

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Posted on 3 Jun 2023 02:18:01 by 40

Hello Community,

I am following this Microsoft documentation (https://learn.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel?tabs=preview#configure-inactivity-timeout-to-close-conversation) to create a Session Timeout bot topic in Power Virtual Agents, due to inactivity. However, each time when I try to click the save button to save the topic, it's not saving it, and it appears it's stuck in a spinning mode - i.e. saving in progress... Please see screen shot below.

 

D365EL_0-1685758631757.png

 

 

Has anyone experienced this and know how to resolve this?

 

Thank you!

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  • D365EL Profile Picture
    40 on 26 Jul 2023 at 05:15:23
    Re: Power Virtual Agents Bot: Unable to create and save the Session Timeout Topic

    Hi @ChetanBhagat ,

     

    I am able to save the topic now, and so far it appears to be working correctly for me... I have it trigger after 15min..

  • ChetanBhagat Profile Picture
    2 on 26 Jul 2023 at 03:39:45
    Re: Power Virtual Agents Bot: Unable to create and save the Session Timeout Topic

    Hi,

    @D365EL @HenryJammes 

     

     

    I see currently I'm able to save the topic, however, it doesn't trigger on no input from user after specified time interval. I tried 15 minutes and 2 mins but no luck. Is this an issue as well?

  • D365EL Profile Picture
    40 on 04 Jun 2023 at 16:34:32
    Re: Power Virtual Agents Bot: Unable to create and save the Session Timeout Topic

    Thanks @HenryJammes 

  • HenryJammes Profile Picture
    on 04 Jun 2023 at 14:24:44
    Re: Power Virtual Agents Bot: Unable to create and save the Session Timeout Topic

    Nothing that can be accessed externally. I encourage you to open a support request to make sure it’s tracked for the customer: https://learn.microsoft.com/en-us/power-platform/admin/get-help-support 

  • D365EL Profile Picture
    40 on 04 Jun 2023 at 13:44:16
    Re: Power Virtual Agents Bot: Unable to create and save the Session Timeout Topic

    Hi @HenryJammes ,

     

    I have already tried that approach - creating the topic without entering a topic name, and it's still spinning the saving process... Is there a Microsoft article or logged ticket that you could point me to to show it's a logged defect? I would like to be able to share that with our customer to prove it's not anything that we're doing wrong...

     

    Thank you!

  • HenryJammes Profile Picture
    on 04 Jun 2023 at 09:51:28
    Re: Power Virtual Agents Bot: Unable to create and save the Session Timeout Topic

    There’s a logged bug but this isn’t consistently reproduced. Can you try to create the topic with the inactivity trigger, leave the topic name untouched, and save?

  • D365EL Profile Picture
    40 on 04 Jun 2023 at 04:26:43
    Re: Power Virtual Agents Bot: Unable to create and save the Session Timeout Topic

    Hi @HenryJammes ,

     

    Thanks for your reply. Is this a known bug? I would appreciate your further insight.

     

    Thank you!

  • HenryJammes Profile Picture
    on 03 Jun 2023 at 23:08:33
    Re: Power Virtual Agents Bot: Unable to create and save the Session Timeout Topic

    Hi @D365EL 

     

    It’s an issue I also had recently. Let me check the status and revert back.

     

    Henry

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