Power Platform Community Forum Thread Details

Hello, I have a PVA with my new topic called 'SR'. As show in following screens shot it has good amount of initial Trigger phrases.
However, things do not work as expected when end user is in the middle of existing flow. Ex: When I'm in SR topics, I cant seem to trigger any other topics like 'Greeting' one. Which has almost 52 trigger phrases.

Is PVA designed context switch between topics?

If not, is there a way to adjust the language model or something else to make sure certain topics are always triggered in the middle of any flow.

Screen Shot 2021-02-05 at 3.48.59 PM.png Screen Shot 2021-02-05 at 3.45.09 PM.png

Categories:

Topic creation & management

Hi @Anonymous ,

If you are using questions in your topic, like your second screenshot, the user needs to answer to follow the logic flow created inside your topic.

But if your last node in your topic is a message, user can go to other topic just sending a message.

E.g.

SR topic:

Question: What is your name?

User reply: Renato

Bot shows a message: Thanks Renato <<---- now, your user are able to change the topic sending a message that contains a trigger phrase inside one of your topics

However, you will not able to do it (between questions, actions, or something like that).

If you want this feature, I recommend you to create your idea here: https://aka.ms/pva/community/ideas

But I think is not useful in any bots this feature, because if you are talking about SR and your user sends like "Ok, thanks" during the conversation with questions, your bot can't go to End Conversation system topic because maybe "Thanks" could be said means another way and not intentioned to close this conversation. (my opinion)