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Copilot Studio
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Typing Indicator Not Working in Teams Bot Using Dynamics 365 Callback ID

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Posted on by CU19112330-0

Hi everyone

I’ve created a bot using Copilot Studios, and when I publish it directly to Microsoft Teams following this documentation, the typing indicator works perfectly.

However, when I configure the bot using Dynamics 365 Omnichannel for Customer Service with a callback ID and deploy it to Teams following this documentation, the typing indicator no longer works in Teams.

I have tried adding the typing activity node in copilot studios but still it does not appear. 

Has anyone experienced this issue? and if so, what is the solution? 

Categories:
Building Copilot Studio chatbots in Microsoft Teams
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  • Suggested answer
    SaiRT14 Profile Picture
    SaiRT14 1,990 Super User 2025 Season 1 on at
     
    Dynamics 365 Omnichannel acts as an intermediary between Copilot and Teams, and the typing indicator might not propagate properly.
     
    Microsoft Omnichannel may filter activities for performance reasons. Confirm with Microsoft Support whether typing activities are fully supported in your deployment scenario.
     
     

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