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Disable Saving Transcripts

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How can I disable saving transcripts? 

 

There is a possibility that customers are sharing sensitive information. So we don't want to save the transcripts. How can we do this? 

  • Expiscornovus Profile Picture
    Expiscornovus 29,332 on at
    Re: Disable Saving Transcripts

    Hi @Anonymous,

     

    A workaround would be to change the bulk deletion jobs and set them up so they don't delete after a certain amount of months but almost immediately:

    https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bot-conversation-transcripts/

     

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