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Power Platform Community / Forums / Copilot Studio / PVA: Issue when User s...
Copilot Studio
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PVA: Issue when User selects more than one option in multiple choice

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Posted on by ValerieC

As you can see in the screenshot below, I select Choice 1 and the chat bot answers as desired. However, I then selected Choice 2 in the multiple choice options and the chatbot did not follow the expected path. I can't figure out why that is.

ValerieC_0-1695233458589.png

 

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Topic creation & management
I have the same question (0)
  • Pstork1 Profile Picture
    Pstork1 68,923 Most Valuable Professional on at

    Try moving your end of conversation to one spot AFTER the all the conditions. I usually see the behavior you are describing when the bot circles back on a topic thread because it hasn't been terminated.

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