Flows in copilot studio agent

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Posted on by AB-04091803-0

I have a flow which is working fine when i test it( it connects to an excel in my one drive pulls data from rows performs some calculations, based on the input), and is sending output to an agent, everything was working fine since yesterday and now i keep getting an error whenever i want to test my agent. (if i test just the flow it works fine).

this is the error i get

"Something unexpected happened. We're looking into it. Error code: SystemError. Conversation ID: c6ef1c6a-c56d-42de-b5dd-c9018921835d. Time (UTC): 9/4/2025 5:50:59 PM"

I tried searching but no help, any guidance would be appriciated.

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Calling actions from Copilot Studio

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Michael E. Gernaey 53,452 Super User 2025 Season 2 on at

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Hi @AB-04091803-0

its difficult to help without seeing the agent and understanding all of it.

You say its in your one drive, but that doesn't tell me if its Business one Drive, or Personal One Drive which makes a different.

Or really anything.

I would suggest you go to your Agent, Click on settings, go to Connection Settings

Make sure all of your connections are good

But it could be different things, just need to understand your entire agent, what its doing, how it starts, is it conversational, is it autonomous, do you attack or upload, I mean like what does it do?

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

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Michael E. Gernaey 53,452 Super User 2025 Season 2 on at

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Hi @AB-04091803-0

Can you also clarify, you said it was working, but I cannot tell if you mean it only ever worked in Test, but you hadn't tested it until recently in its Channel and its failing there.

It would make sense to me if you are using personal one drive

If it was working fine, and then just stopped, then we need to know what changed between the last day it worked and when it stopped.

Where is this error showing up? What was the user doing when it came up?

What does your Activity Page look like when you get the error? So that we can see that as well as the more information it will share there.

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