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Power Platform Community / Forums / Power Apps - Microsoft Dataverse / Error Code: 2147746581...
Power Apps - Microsoft Dataverse
Answered

Error Code: 2147746581 - new user set up

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Posted on 28 Jun 2023 10:56:50 by LeeD 18

Hi

 

I've set up a new user. They are getting this when trying to log in:

Error Code: 2147746581

Session Id: 5e5fefc8-b554-431b-af1e-255044cb4f7b

Timestamp: Wed Jun 28 2023 10:57:10 GMT+0100 (British Summer Time)

RetrieveUserContext: Cannot read properties of undefined (reading 'guid')
TypeError: Cannot read properties of undefined (reading 'guid') at https://content.powerapps.com/resource/uci-infra/scripts/app.f6c56afdc1bd3add6b950f2d41c9f351.js:14:852187 at async Object.boot (https://content.powerapps.com/resource/uci-infra/scripts/app.f6c56afdc1bd3add6b950f2d41c9f351.js:14:849306)
 
I have checked their roles, security etc which matches another existing member of the same team. I've also ran the diagnostic on the power platform:

Results + fixes

î˝˝ This user is allowed to sign in. 

î˝˝ This user has an active license or the environment has per app plans. 
î˝˝ This user is a member of the environment's group. 
 
I've tried researching but I cannot find the same issue online.  The only mention of the same error code (but different reason) is this https://powerusers.microsoft.com/t5/Microsoft-Dataverse/App-Access-issue/td-p/1295433
Any advice on where to look/update etc?
Thanks
Lee
Categories:
Microsoft Dataverse
  • CU20121514-0 Profile Picture
    CU20121514-0 5 on 27 Oct 2023 at 08:28:55
    Re: Error Code: 2147746581 - new user set up

    the easiest way is to assign the Basic User Security Role

  • kriede Profile Picture
    kriede 2 on 17 Oct 2023 at 08:56:10
    Re: Error Code: 2147746581 - new user set up

    We had the same issue at several users of a client and clearing the browser cache in Chrome solved the issue.

  • twhite-cfauk Profile Picture
    twhite-cfauk 9 on 08 Sep 2023 at 17:06:58
    Re: Error Code: 2147746581 - new user set up

    You're a diamond, was missing the relationship read permission on a role trying to grant minimal access to dynamics and was stabbing in the dark until seeing your comment. Many many thanks!

  • KFlanagan Profile Picture
    KFlanagan 14 on 23 Aug 2023 at 17:25:27
    Re: Error Code: 2147746581 - new user set up

    When I received this error - I tried using incognito Mode with the same user log in and it worked. 

    With that information I cleared cache and logged in with the same cred and it worked. 

     

    But I have a feeling it was grabbing the cache of my second email which did not contain rights to that site. 



  • Fighter Profile Picture
    Fighter 4 on 07 Jul 2023 at 10:06:52
    Re: Error Code: 2147746581 - new user set up

    Hi guys!

    Please check if you have the Read privilege set to Organization in your Security Role:

    1) Attribute

    2) Entity

    3) Relationship Entity

    Regards

    Sergiy

  • Verified answer
    LeeD Profile Picture
    LeeD 18 on 04 Jul 2023 at 09:10:16
    Re: Error Code: 2147746581 - new user set up

    Thanks @gamgoumy This is not a new team but just adding a new user to existing teams. However upon trial and error we go it working via Safari (was using Chrome). I'm not sure if there is a chrome setting stopping the access, but its the same settings for all my users.Thanks @dpoggemann as well for your input!

  • gamgoumy Profile Picture
    gamgoumy 2 on 03 Jul 2023 at 13:39:20
    Re: Error Code: 2147746581 - new user set up

    I just had this issue. When I made the team in Dynamics, I set the AD Security Group then I set the Membership type to Owner. It should have been Members and Guests. Deleting and recreating the team as Member and Guests resolved the issue

  • LeeD Profile Picture
    LeeD 18 on 28 Jun 2023 at 13:36:26
    Re: Error Code: 2147746581 - new user set up

    Thanks @dpoggemann 

     

    I'll give that a try and let you know.

     

    Thanks again

    Lee

  • Drew Poggemann Profile Picture
    Drew Poggemann 9,278 Most Valuable Professional on 28 Jun 2023 at 13:34:58
    Re: Error Code: 2147746581 - new user set up

    Hi @LD_Spotlight 

     

    You appear to have checked the logical things I would check.   I would try the following and if it doesn't work then open a ticket with Microsoft:

    1. Try a different computer
    2. Check to see if any conditional access policies are in place that could stop the user (i.e. not a managed endpoint or something)
    3. You could try "Level Up for Dynamics 365" chrome extension and try impersonating the user to see if that works
  • LeeD Profile Picture
    LeeD 18 on 28 Jun 2023 at 11:11:21
    Re: Error Code: 2147746581 - new user set up

    Hi Drew

     

    Yes and the above message appears.

     

    Cheers

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