I created a canvas app, which accesses Dataverse in a production environment. The users were able to access the app normally, but suddenly receive the following error message:
"User does not have required privileges (or role membership) to access the org when it is in admin mode"
I think this is referring to the environment admin mode, which is described here: Administration mode - Power Platform | Microsoft Docs
But I checked and the admin mode is disabled.
Apperently this error message only appears, when using the app on mobile and not on desktop?
Does anyone have an idea, what the problem could be and more importantly how to fix it?
Any help would be much appreciated!
@iburkart, if you are a System Admin in your Environment, you can open a ticket.
Thank you @AhmedSalih for the quick reply. I don't have the right to create the ticket I think. As far as I know, this has to be created by a global admin, right? But I will forward the suggestion.
@iburkart, That is strange it could be the mobile device operating system. I don't think it is the Admin Role. I would recommend that you open a support ticket with Microsoft. Do you know how to do that?
Sadly the error reappeared. As I don't want to enable and disable the Admin Mode continuously, are there any more ideas on how to solve this problem?
It only appears when using the app on a mobile device.
@AhmedSalih Thank you so much! I did what you suggested and the user reported that the error is now gone 🙂
@iburkart, here how you can troubleshoot this. Enable the Admin Mode, Save, and then Disable and Save Again. Let your users delete PowerApps from the phones and reinstall it after you do the previous two steps.
Regards,
Ahmed
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Hello, @iburkart , You need to disable the Admin Mode in your Environment Settings.
Follow the instruction in this documentation:
https://docs.microsoft.com/en-us/power-platform/admin/admin-mode#set-administration-mode
Regards,
Ahmed
If my reply helped you, please give a 👍. And if it has solved your issue, please consider a 👍 & Accepting it as the Solution to help other members of the community find it more.
My Blog: www.powerplatformplace.com
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