Impossible to access copilotstudio.microsoft.com

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Posted on by ebl

The following error is displayed when loading the address https://copilotstudio.microsoft.com/:

"Something went wrong.

Try reloading the page. If the problem persists, contact your admin.

Session ID: [myID]"

or in German:

"Ein Fehler ist aufgetreten.

Versuchen Sie, die Seite erneut zu laden. Falls das Problem weiter besteht, wenden Sie sich an Ihren Administrator.

Sitzungs-ID: [myID]"

The error can be reproduced in any way, and has been tested:

with different browsers (Edge, Edge Developer, Chrome, Firefox & Safari)
after deleting all browser history & cookies
with different Microsoft organizations (in both existing organizations to which I have access as well as in a new MS365 organization created specifically for test purposes)
from different end devices (PC, laptop, iPhone)
from different networks (LAN, WiFi, WiFi hotspot)

We had just planned & initiated the switch from a non-MS chatbot to Power Virtual Agents when the integration of PVA into Copilot Studios took place, now our entire project is on hold due to the access error!

I am grateful for any helpful suggestions!🙏

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General

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Answers (1)

timo-moir 6 on at

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Re: Impossible to access copilotstudio.microsoft.com

Does anyone has a further solution for this problem?
timo-moir 6 on at

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Re: Impossible to access copilotstudio.microsoft.com

I created a new environment in the power platform admin center, i couldn't choose testversion so i chose production.
But if i use the env-id to access the site i still get this error Message:
TomKa 2 Most Valuable Professional on at

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Re: Impossible to access copilotstudio.microsoft.com

Create an environment in a supported region and than call Copilot Studio with explicitely adding the environment ID at the end of this URL: https://copilotstudio.microsoft.com/environments/<env-id>
Default env. is in Germany in my test tenant and I had the same error. With a env. in the right region I was asked about a trial and could start using it.
timo-moir 6 on at

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Re: Impossible to access copilotstudio.microsoft.com

Where can i change this setting? I think we have the same problem at our tenants.
Thanks!
ebl 19 on at

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Re: Impossible to access copilotstudio.microsoft.com

Yes! That was actually the problem! As soon as I created a new environment and set the region to Europe (instead of Germany), I was able to access Copilot Studio. Many thanks for the quick & excellent help!
Verified answer

HenryJammes on at

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Re: Impossible to access copilotstudio.microsoft.com

Yes, Copilot Studio supports the German language, but isn't available in the Germany region, hence why I wanted to check on your tenant / environment region.
ebl 19 on at

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Re: Impossible to access copilotstudio.microsoft.com

Hi Henry, yes, MS Copilot Studio is listed as available in Europe (& they have a landing page for the usage of MS Copilot Studio in German for Germany ("de-de"))
HenryJammes on at

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Re: Impossible to access copilotstudio.microsoft.com

Can you confirm your Power Platform Dataverse environment is located in a supported region?
https://dynamics.microsoft.com/en-us/availability-reports/georeport/
ebl 19 on at

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Re: Impossible to access copilotstudio.microsoft.com

Hi Henry, yes, I do get the same error on web.powerva.microsoft.com
HenryJammes on at

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Re: Impossible to access copilotstudio.microsoft.com

I'm curious, do you get the same error on https://web.powerva.microsoft.com/?