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Power App Desktop not able to open

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Posted on by v-shsi16 Microsoft Employee

I have built an app and has given it to the users for testing. I want the users to test it on desktop version of the power App. When they download and try to sign in they get the error as follows:

I tried doing the same and it happened fine but many other users are facing this problem. Please help me understand how to resolve this.
Thanks,

Shreyansh

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Building Power Apps

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PowerAddict 7,316 Most Valuable Professional on at

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Hi @v-shsi16

The windows app isn't supported anymore. Apparently its IE-based and will be updated at some point in the future. I had a support ticket open for months and this was the official response. Any particular reason why you want your users to use the desktop app?

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Hardit Bhatia

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v-shsi16 Microsoft Employee on at

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Yes, I am saving the data as cache usin function SaveData() and LoadData(). These function works only in desktop version, so I want to use them using Deskto version.
Moreover, I am able to open app and play apps in Desktop version of Power App, so why can't the users.

Thanks,
Shreyansh

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PowerAddict 7,316 Most Valuable Professional on at

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Fair enough. Any apparent difference between your machine and theirs? Windows OS version or anything obvious?

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Hardit Bhatia

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v-shsi16 Microsoft Employee on at

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No Hardit, I am sure they are having the same Windows Professional at their end , so don't know exactly what is wrong at their side. It is random, few users are able to download while others are not.

Thanks,
Shreyansh

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PowerAddict 7,316 Most Valuable Professional on at

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Based on the error message, can you please confirm that their devices are approved/authenticated devices?

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Thanks!

Hardit Bhatia

Microsoft Business Applications MVP

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