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Why wouldn't some fields be populated in the Dataverse User table? For instance, the Manager and Main Phone is not flowing over even though it is in AAD. We'd like a seamless process so that when IT adds a new employee to AAD, it will all synch over to User in Dataverse. Also, If I were to add Department Name to User, where can I edit the mapping so it flows from AAD to Dataverse?
afaik you cannot modify the out-of-the-box sync process between AAD (Entra) and Dataverse.
If you need to sync additional fields an option is to create a Power Automate Flow to handle the scenario.
Maybe some third-party solutions already exist but I am not aware of them right now.