AI models stuck in Importing for over a week in an environment they have always been in. 2 others stuck in retraining.

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Posted on by TheDuck

Over the last few weeks my models are never finishing retraining even after removing the latest docs we train and models with no new activity are stuck in importing. The models have always been in the same environment. No help from Microsoft and not wanting to face a rebuild. Any ideas?

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plarrue Moderator on at

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Re: AI models stuck in Importing for over a week in an environment they have always been in. 2 others stuck in retraining.

Hi @TheDuck ,

We received your network trace yesterday from the support, we will investigate your issue.

Thanks for your patience

Regards

Philippe
TheDuck 5 on at

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Re: AI models stuck in Importing for over a week in an environment they have always been in. 2 others stuck in retraining.

waiting to hear back.
plarrue Moderator on at

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Re: AI models stuck in Importing for over a week in an environment they have always been in. 2 others stuck in retraining.

Thanks, we'll look into it with our dev team. Apologies for any inconvenience caused.

Regards

Philippe
TheDuck 5 on at

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Re: AI models stuck in Importing for over a week in an environment they have always been in. 2 others stuck in retraining.

TrackingID#2402070040009019
plarrue Moderator on at

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Re: AI models stuck in Importing for over a week in an environment they have always been in. 2 others stuck in retraining.

Hi @TheDuck ,

Sorry that you're facing this issue. Would you please share your Support ticket ID so I can investigate with the Dev team ?

Thanks,

Regards

Philippe