Announcements
Hello Everyone,
I am developing a bot hooked up to our website using GenAI.
I have noticed that the language recognition has been extremely poor. One example of this is if you ask "How do I register my dog?" this is on the website but it will not provide an answer. If you say "I want to register my dog" it provides the answer on how to register your dog.
Does anyone know if there anything I can do to fix this as I have tried te moderation and a system prompt.
Thank you
Hi @CoastalFox -
Thank you for reporting this issue.We're tracking this.
Henry
Have you tried lowering the moderation level to medium or low in the generative AI configuration?
Hi Remidyon,
I have tried lowering the moderation levels and I am still having that issue.
Hello
I tried adding the https://www.devonport.tas.gov.au/ website in my bot and I got the right answer in both scenarios. Not sure what is not working on your end. How did you define the genAI source? at the bot level or in a topic?
Apologies for the delay, I set it at bot level.
Hi @CoastalFox
Our team looked into it, and after some investigation into our relevance filtering stage, we discovered that this case was actually not caused by relevance filtering, but rather blocked by content moderation due to the Australian favored term for spay/neuter (desexing) being misinterpreted as inappropriate under the Azure OpenAI content moderation policy (which we don’t own).The ‘poor quality language recognition’ with different phrasings of the question was actually the question biasing the model in how it answered. So the direct question “how do I register my dog?” elicited a more verbatim answer that used the Australian terminology and was therefore blocked, while the less direct request got a more paraphrased answer and wasn’t blocked.
Since lowering the moderation level didn’t alleviate the issue, that means the term is considered high severity. So other mitigations could be to avoid having that term used in answers by modifying the language used on your website, or customizing your bot with custom instructions that the terms spay/neuter or sterilization are preferred in answers about pets.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Users!
Congratulations to our 2025 community superstars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Valantis 639
Vish WR 293
Haque 216
