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Power Platform Community / Forums / Copilot Studio - Calling Actions from Copilot S... / Action "Move email (V2...
Copilot Studio - Calling Actions from Copilot S...
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Action "Move email (V2)" - ConnectorRequestFailure

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Posted on 31 Mar 2025 12:58:57 by CV-31031243-0 4
Hi everyone, 
I am trying to build an agent to automatically move email in the right folder and I am having issue with the "move email (V2)" action
For the test, i have sent to myself an email with test written in subject and body and i have added this sentence "If this email, is a test email, use the action "Move email (V2)" to move the email the folder "Autres"" in the agent general instructions.
When I launch the test (with "test trigger"), i get this error : 
Error Message: The connector 'Office 365 Outlook' returned an HTTP error with code 404. Error Code: ConnectorRequestFailure Conversation Id: 12bbae8c-ea3e-4f62-9c0f-c6e289557aa4 Time (UTC): 2025-03-31T12:48:46.011Z
 
And my connection works to send an email and the status is OK in "Manage connections" 
 
Do you have the same issue? Is this a bug?
Categories:
Authentication
Error.png
  • Suggested answer
    CV-31031243-0 Profile Picture
    CV-31031243-0 4 on 03 Apr 2025 at 17:51:25
    Action "Move email (V2)" - ConnectorRequestFailure
    Actually I have managed to solve this issue with the support, they had more detailled log than i had and it told than the folder did not exist even though it really existed.
    Turns out it does not work with sub-folder of the inbox, it has to be a folder at the root!
  • Michael E. Gernaey Profile Picture
    Michael E. Gernaey 42,301 Super User 2025 Season 1 on 03 Apr 2025 at 04:10:18
    Action "Move email (V2)" - ConnectorRequestFailure
     
    Hmmm ugg CoPilot. Ok question. Who is the connector configured to run as?  If you click on Manage can you check
  • CV-31031243-0 Profile Picture
    CV-31031243-0 4 on 01 Apr 2025 at 08:50:58
    Action "Move email (V2)" - ConnectorRequestFailure
    It seems that the connector cannot connect to my outlook account even thought access is open so it never get to enter inputs so it is not even a problem of message id or outlook existing rule already moving my email (i wish it would have been easier to debug...)
     
    You suggesting swapping to the old UI, how do you do that on an action in Copilot Studio?
  • Suggested answer
    Michael E. Gernaey Profile Picture
    Michael E. Gernaey 42,301 Super User 2025 Season 1 on 01 Apr 2025 at 05:09:37
    Action "Move email (V2)" - ConnectorRequestFailure
     
    Any chance at all, that you have a rule that is moving the email to another folder before this can do it?
     
    I would say.. if you can go to the run (where it failed), but swap to the old ui. Look at the outputs of the trigger. Make sure that the message id there matches correctly the value in your Move email v2 inputs also make sure of the folder too.
     

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