PVA in web lagging?

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Posted on by R_KW

Hi everyone,

I am using the PVA by CSS and open with Chrome. Recently when I was using the PVA through Chrome, I found that sometime I chose an option button of a question but the flow repeated the same question again and I need to choose the option button one more time to process to next node. It didn't seem like a network issue as all the response from PVA are quite fast.

Any idea how to fix this?

Thanks!

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CU22081450-0 Most Valuable Professional on at

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Re: PVA in web lagging?

Hi @R_KW ,

It's not a normal process.

In that case, I recommend you to raise a ticket inside the Microsoft support team, they will be able to investigate it better and help you: https://powervirtualagents.microsoft.com/en-us/support

In meantime, try to reply to your bot questions slowly, if you reply too quickly, maybe can fail.