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Calling a chatbot from Power Automate

Posted on by 5

I would like to call a chatbot from a Power Automate flow. Meaning I have a flow that sends emails, when an email is responded I would like the chatbot to contact the user and start the conversation. Is this possible?

  • jessar98 Profile Picture
    jessar98 5 on at
    Re: Calling a chatbot from Power Automate

    Thank you so much! 

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Calling a chatbot from Power Automate

    @jessar98 ,

     

    You can open your chatbot within Teams using the PVA Studio, Teams >> Apps >> PVA >> edit chatbot >> Publish >> Share with link.

    Copy the link and add it into your Power Automate workflow, sending using an adaptive card with the Teams action or using an email notification.

  • jessar98 Profile Picture
    jessar98 5 on at
    Re: Calling a chatbot from Power Automate

    And how can I generate the link to the PVA on Teams?

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Calling a chatbot from Power Automate

    Hi @jessar98 ,

     

    Where are you using your chatbot?

    Today, it is not possible to "trigger" the chatbot from Power Automate, but you can send the link to the user. When the user opens the link:

    1. PVA for Web: you can have a custom code within your website to start a specific topic

     

    2. PVA for Teams: you send the link that starts the PVA bot within the Teams Desktop app.

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