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Hi everyone,
The "Conversational boosting" topic in my bot is broken on Teams. Every time I make a question related to a generative answer I get "Sorry, something unexpected happened. We’re looking into it. Error code: SystemError. Conversation ID: a:1ZzTAtiY..." .
This was resolved in our tenant by Microsoft. The only information given on our ticket that was open was:
'I have discussed with SME and get to know this was a bug which is fixed now'
This was enough info for me - just glad it is working 😅
I have been getting the same error from uploaded documents as well. I removed all documents and spent 3 days trying to reupload. Managed to upload a document yesterday but indexing in progress is so slow and often errors out. It does appear to have been a change made by MS last weekend as my Teams BOT was working perfectly prior to this.
Spoke with a rep by phone today. They asked if I would configure SSO for the Teams Channel using the steps in this guide:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/configure-sso-teams
The same error occurred with SSO enabled, though. Will report back here if we make progress in resolving the issue.
Will do. So far, a rep has offered this article:
Re: PVA Bot not responding in Teams - Page 3 - Power Platform Community (microsoft.com)
We already have the settings discussed in this thread enabled, though (manual auth with the appropriate API scopes on the app in Entra). Sent a few images of our authentication and channel settings, and registered application's config. Hope to resolve soon and selfishly glad that I'm not the only one encountering this. 😅
Please let us know what they say, I just recently started having this issue and there doesn't seem to be a fix available. At least I haven't found one via searching, Thanks!
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