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Custom connector issues - One success, one complete failure!

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Posted on by SWyatt

Hello everyone,

This could be simple or far beyond what I currently understand as I am new to the platform...

I created two custom connectors, first one was likely what most people start with and was WeatherAPI. I was able to add this to my Copilot with zero issues and was feeling quite successful in my first dive!

Then I created a custom connector for ConnectWise Manage... The connector I built works as desired and all tests within the connector itself where successful. Unfortunately even after hours of research can't seem to get the custom connector for ConnectWise Manage to work within Copilot.

The only difference I could identify was the fact that WeatherAPI uses queries and the ConnectWise Manage uses the path. Does anyone know if this is the root cause of my issue using the ConnectWise Manage connector or have I missed something else?

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Calling actions from Copilot Studio

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Umianta 290 on at

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Hi @SWyatt
Are you encountering any errors when using it in Copliot Studio? Additionally, what type of authentication are you employing for API calls with the ConnectWise custom connector?

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SWyatt 2 on at

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Hey @Umianta ,

ConnectWise uses Basic Auth, but the connector is technically setup as API Key, similar to the WeatherAPI connector I mentioned. As for Copilot errors, yes and no... No errors are indicated prior to running the conversation flow but it gets stuck at the connector and provides the follow system error.

"Sorry, something went wrong. Error code: SystemError. Conversation ID: 565574ca-f546-43be-8dd1-b6b7e0efacea."

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Umianta 290 on at

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Hi @SWyatt

I recommend reviewing the Custom connector logs through the MS Purview portal to access error details. This will assist you in identifying the root cause of the issue. You can find more information at https://learn.microsoft.com/en-us/power-platform/admin/connector-events-power-platform.

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