Announcements
Hello! I'm not sure if my subject is the best way to describe what I'm looking for with Chatbots.
I'm basically looking for a way to give users a contact email for help if my chatbot can't help them within two attempts. How do I add that capability to all my topics?
Maybe something like, "Did that answer your question?" and a variable that says T = end chat/ask if they need anything else; F = contact email.Would I need to add that to every topic? Or is there a faster way to do it?
Thanks for any insight!
What you want is called a system fallback topic. This article will tell you how to create one. The only difference is that I think it only applies after 3 attempts, not 2. Use a system fallback topic - Power Virtual Agents | Microsoft Learn
Thanks, @Pstork1!
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Users!
Congratulations to our 2025 community superstars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Valantis 279
Romain The Low-Code... 222 Super User 2026 Season 1
Arild Aarnes 64 Super User 2026 Season 1