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Hi Ash,
Apparently it is https://docs.microsoft.com/en-gb/power-virtual-agents/advanced-use-dispatcher
I have not tried it myself so let us know how you get on if you try it
Cheers
Joe
Hi Ash,
1. If you download your session information if can help you figure out if you need to add new trigger phrases , etc I did a post that might help https://joegill.com/fine-tune-your-virtual-agent-bot/
2. No multi lingual support as yet - keep an eye on the roadmap for improvements https://docs.microsoft.com/en-us/power-platform-release-plan/2019wave2/power-virtual-agents/planned-features
3. OOB voice support supposed to be be coming https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave1/power-virtual-agents/enable-voice-interactions
4. You cannot access the source for PVA however support for solutions is coming. You will be able to use solutions to move a BOT from one environment to another. You can use Bot Framework skill to extend PVA https://docs.microsoft.com/en-us/power-virtual-agents/advanced-use-skills
hth
Joe
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