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Copilot Studio
Answered

Few queries on PVA

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Posted on by 4
  1. Can I see if the user's queries have failed or if the bot has responded to all user queries? How can I see the failed utterances? How can I train the bot?
  2. Can I add multilingual capabilities? how?
  3. Can I add speech? how?
  4. How do I build on top of the bot PVA created? How to get the src code etc?
     
     
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  • Verified answer
    JoeGill Profile Picture
    175 on at

    Hi Ash,

     

    1. If you download your session information if can help you figure out if you need to add new trigger phrases , etc I did a post that might help https://joegill.com/fine-tune-your-virtual-agent-bot/

     

    2. No multi lingual support as yet - keep an eye on the roadmap for improvements https://docs.microsoft.com/en-us/power-platform-release-plan/2019wave2/power-virtual-agents/planned-features

     

    3. OOB voice support supposed to be be coming  https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave1/power-virtual-agents/enable-voice-interactions

     

    4. You cannot access the source for PVA however support for solutions is coming. You will be able to use solutions to move a BOT from one environment to another. You can use Bot Framework skill to extend PVA https://docs.microsoft.com/en-us/power-virtual-agents/advanced-use-skills

     

    hth

    Joe

     

     

  • ash_1994 Profile Picture
    4 on at

    Thankyou for your time @JoeGill 

    Is it possible to connect an existing QnA and LUIS service to a new PVA we create? 

  • JoeGill Profile Picture
    175 on at

    Hi Ash,

     

    Apparently it is https://docs.microsoft.com/en-gb/power-virtual-agents/advanced-use-dispatcher

    I have not tried it myself so let us know how you get on if you try it

     

    Cheers

    Joe

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