Can I check if there is a proper way to retrieve the conversation logs asked by the users? I know the only way is to download from power apps conversation table but is a very big chuck of Json file and need to sort them 1 by 1. I have 50 over users, how is it possible to have all the question asked? Without knowing what they asked, I will never know what I shall improve for the bot response. I read somewhere that I can connect to Azure monitoring, but I do not have any azure subscription.
But in shot select your agent, go to analytics, under outcomes and engagement click on See details, Select Download Sections,
And finally choose which chat you want to download.
In this way you download the transctipts in CSV format.
Regards,
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