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Copilot Studio
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Copilot - Servicenow Connector Error: ConnectorRequestFailure

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Posted on by BenMadine 27

Hi,

 

I am using the Plugin Actions for Servicenow however when trying to use the 'ServicenNow - Get Knowledges Articles' plugin I am constantly getting the error: 

  • The connector ‘ServiceNow’ returned an HTTP error with code 400. Error code: ConnectorRequestFailure.

 

Does anyone know how to resolve this issue? I have added a default value for query input: 'password'. But I am also not sure if this is needed or if it would just pick up the query from the users initial input? 

 

Any help is appreciated. Thanks

 

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  • Verified answer
    peterswimm Profile Picture
    peterswimm Microsoft Employee on at

    Did you install the service now kb? This is not installed by default in most instances.

     

    • Click on plugins and search for KNOWLEDGE API or SN_KM_API
  • er91262 Profile Picture
    er91262 16 on at
    @peterswimm - where exactly you install the servicenow kb?
    @BenMadine - how did you resolve this error? any info is appreciated.

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