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Hi community,
So currently in Bot Analytics, you can see which topics are Resolution/Escalation/Abandon rate drivers. Is there a place where I can simply see which topics are being triggered the most in general, not considering whether it has been resolved/escalated/abandoned?
Thanks in advance for answering my question.
Hi @Anonymous ,
Look at this documentation: https://docs.microsoft.com/en-us/power-virtual-agents/analytics-sessions
You'll be able to download sessions and look at the Topic Name triggered. Also, generate a report yourself in the Power BI or something like that.
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