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I keep running into this error and have no idea what it means.
Sorry, something unexpected happened. We’re looking into it. Error code: SystemError. Conversation ID: a:14JNrQijeAKGvRCBk-rYrH-9HQWUhX6n4Ll3NUqh2RYmKFuPNnBaHvaNB3KtSe-gaF7GjzCq52d08EBPqT7Ok4dk9c7BLSfx_9QXmQIb7_4UvO-13jzrxc7KoO9fOiX1F. Time (UTC): 4/26/2024 8:15:47 PM.
Hi @Esilbe1
A "System error" can manifest due to various reasons. Could you provide more context about your specific scenario? Knowing the circumstances surrounding the error would help in pinpointing the exact cause and potential solutions.
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Hi @Umianta -I created a generative AI chatbot using 3 websites and about a dozen uploaded files (PDF, Word, Excel, PPT, etc.) to create a search bot for my work. I enabled the TEAMS channel bot, which I opened in my OS365 MS Teams desktop app. This error randomly appears when I'm using the TEAMS bot. On occasion, the bot works and provides answers to questions, but it mostly throws this error. I've tried republishing the AI chatbot and deleting and reconnecting the TEAMS channel. Nothing seems to work. However, in preview mode on the web, everything seems okay.
This appears to be an intermittent problem. Please refer to the Generative Answers documentation provided below for troubleshooting:
Generative Answers Documentation for SharePoint No Response
If this resource doesn't resolve the issue, consider opening a ticket with Microsoft support. System errors often lack specific error messages, making it difficult to diagnose the problem. Microsoft's support team is better equipped to troubleshoot such cases. See the guidance below for dealing with system errors:
Error message: This error doesn't produce an error message.
Resolution: Contact customer support.
Thank you, however, I’m not using Sharepoint for any of the generative AI files or links. It’s all either public URLs or uploaded documents.
Thank you. I’m uncertain about the share point reference. I’m not using Sharepoint. All of my files are uploaded an the links are public URLS
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