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Power Platform Community / Forums / Power Apps / Users can't access pow...
Power Apps
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Users can't access power app via Teams

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Posted on by 61
Hi, Since yesterday morning (Monday) my users have been unable to access one of our Power Apps. I, as the developer, can access it but no one else can. Is this art of the large scale outage that has been reported in the news, or a separate issue? Grateful for any help.
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  • MParikh Profile Picture
    480 Super User 2026 Season 1 on at

    This issue is more often related to user permissions or the app's sharing/deployment configuration within Teams.

    Here are the key steps to help diagnose and resolve the issue:

    1. Check for Service Health Issues

    First, determine if this is part of a larger, reported outage.

    • Microsoft 365 Service Health Dashboard: As an administrator, check the Microsoft 365 Admin Center under Health > Service Health. Look for any active incidents related to Power Apps, Microsoft Teams, or Power Platform.

    • Power Apps Status: Check the specific Power Platform admin center for any issues impacting the environment where the app is hosted.

    • Current News: While checking the news is useful, the Service Health Dashboard is the most reliable source for official Microsoft service status.

    2. Verify App Sharing and Permissions

    Since you (the developer) can access it, the app itself is likely fine, but its availability to others is the problem.

    • Teams App Setup Policy: If the app was installed through a Teams App Setup Policy (which is common for broad distribution), verify that:

      • The policy is still assigned to the affected users.

      • The app is still correctly pinned or listed in the policy.

    • Security Groups (Data Source): If the app connects to a data source (like SharePoint, Dataverse, or SQL), ensure that the users who can't access the app are members of the correct security groups that have permission to view and edit the underlying data.

    • App Sharing: While Power Apps embedded in Teams are often managed differently than standalone apps, it's worth double-checking that:

      • The app is shared with the correct Azure AD security group that contains all the affected users.

      • Alternatively, if it was shared with the entire organization, confirm that the "Shared with everyone" setting is still active.

    3. Clear Caches and Test on Different Devices

    Sometimes, the issue is on the user's end, especially after a service update.

    • Clear Teams Cache: Have a few affected users completely clear their Microsoft Teams desktop client cache. This is a frequent fix for Teams-embedded app issues.

    • Test on Web/Mobile: Ask users to try accessing the app via the Teams Web Client (in a different browser) or the Teams Mobile App. If it works there, the issue is specific to the desktop client.

    If none of these steps work, the next best action is to open a support ticket with Microsoft Power Platform support, providing the app ID, the environment name, and the specific error message (if any) that non-developer users are seeing.

    Thank you! 
    Did I answer your question? Mark my post as a solution!
    Proud to be a Super User!

  • BillZab Profile Picture
    61 on at
    I have checked permissions and added each individual user instead of 'everyone' but still my (5) users can't access the app. The latest error say's: 'You don't have permission to access this row.....'. What I don't understand, is this app has worked fine for a long time and all of a sudden it has stopped giving access to my users. MS must have changed something. I can still access it and it works fine in teams or in the Powerapp app on IOS and in my MS Teams app on my PC. Any help would be appreciated please.
  • tareqrosul Profile Picture
    164 on at
    Is this app built on Dataverse?
    Is there any possibility that the user is able to access the app UI but not the certain row of a certain table?
    Or have they tried it with the web browser?
  • BillZab Profile Picture
    61 on at
    Thanks for your reply. I am not sure if it is using Dataverse or not. It is a simple Timesheet app that was built using Power apps and connects to an excel file stored on the company onedrive. All the users have permissions to access the excel file. Testing yesterday with one user and he can open the app and add data to it, but when he select the save button, this is when he gets the error saying he does not have permission to access the row.
     
    This app has been running with no issues (apart from one caused by MS a few months back which affected lots of PowerApp users) for well over a year and all of a sudden it has issues. coincidently these issue arose last Monday when AWS sites went down. 
     
     
  • anirudhev Profile Picture
    12 on at
    Possible causes you should investigate
    1)Excel table / data source permission boundaries
    Even if the file is accessible, check if the table inside the Excel file is properly formatted as a table (required for Power Apps access).
    Confirm that the connection used by the app has the right credentials and that the sharing/permissions of the file/table haven’t changed (owner, link, etc).
    Because you as dev can access it, but others get “permission to access the row” — might be that the connection is using your credentials implicitly or that others lack “write” rights.
     
    2) App’s connection/connector context
    Check whether the app was built using your (owner) connection to OneDrive/Excel, and whether the end-users’ context is being used or overridden.
    Sometimes apps using personal connectors work for the creator but fail for others. Consider using a service account or “shared connection” pattern.
    Also ensure that the OneDrive file location and path haven’t changed (folder rename/move) which might break saved credentials.
     
    3)Regional or data-source quirks
    Because the backend is Excel in OneDrive, there may be limitations or changes affecting that pattern (e.g., concurrency, locked file, or recently Microsoft changed something in policy).
    If the issue started at a specific time (Monday morning), check if any change occurred then: file moved, permissions changed, folder moved, tenant update, etc.

    recommendation next steps for your case
     
    1)Open the connection details in your Power Apps designer: see which connection (OneDrive, Excel) is used, and check if it’s using the correct credentials.
     
    2)Review the sharing permissions of the Excel file: for each impacted user ensure “Edit” rights, and check if the file is shared via link versus direct sharing — sometimes link-sharing can have limitations.
     
    3)In the OneDrive file, check the Excel workbook: is the table set up correctly, are there any row-level permissions, or is the workbook currently locked/open by someone (causing save to fail).
     
    4)If you suspect the Excel/OneDrive pattern is brittle, consider moving data to a more reliable backend (e.g., a SharePoint list or Dataverse) for future stability.

    Thank you! 
    Did I answer your question? Mark my post as a solution!

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